Starhub have decided not to charge for 4G services for existing customers with minimum term contracts.
This is after Infocomm Development Authority (IDA) conducted an investigation into StarHub's recent announcement that it will start charging for 4G value-added services from 1 June for SmartSurf plans at $2.14 a month. It is mention that all three telcos have offered 4G services as part of their mobile data bundle promotion and positioned them as value-added services (VAS) in their promotional materials and service terms and conditions. However to customers this might not have been made know at the point of sale hence this is one area which needs to be tighten to ensure that customers are fully aware of the 4G VAS and when it will be chargeable.
StarHub decided to extend the free promotion to existing customers of its SmartSurf Lite/Value/Premium/Elite price plans till the end of their contract. SingTel mention that any price change would only affect new or renewing customers and even so they ensure that customers are informed early. M1 responsed that charges for its 4G value-added services (VAS) are clearly highlighted in its original 4G media release in 2012, on its website and in its marketing collateral. Same as SingTel, only new and renewing customers M1 will be impacted.
More info here.
This is after Infocomm Development Authority (IDA) conducted an investigation into StarHub's recent announcement that it will start charging for 4G value-added services from 1 June for SmartSurf plans at $2.14 a month. It is mention that all three telcos have offered 4G services as part of their mobile data bundle promotion and positioned them as value-added services (VAS) in their promotional materials and service terms and conditions. However to customers this might not have been made know at the point of sale hence this is one area which needs to be tighten to ensure that customers are fully aware of the 4G VAS and when it will be chargeable.
StarHub decided to extend the free promotion to existing customers of its SmartSurf Lite/Value/Premium/Elite price plans till the end of their contract. SingTel mention that any price change would only affect new or renewing customers and even so they ensure that customers are informed early. M1 responsed that charges for its 4G value-added services (VAS) are clearly highlighted in its original 4G media release in 2012, on its website and in its marketing collateral. Same as SingTel, only new and renewing customers M1 will be impacted.
More info here.
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